Mobility Admin / Technical Support Engineer
Work Mode: Permanent Work From Home
Shift: US Night Shift
Experience: 3 Years
Job Summary
We are looking for a detail-oriented Mobility Admin / Technical Support Engineer to manage corporate mobile devices, MDM operations, technical support requests, and mobility-related service processes.
Key Responsibilities
- Provide L1/L2 technical support for mobile devices, operating systems, and applications.
- Manage device enrollment, policy enforcement, inventory, and remote wipes using MaaS360 or similar MDM solutions.
- Process mobile orders, upgrades, suspensions, cancellations, transfers, and international travel configurations.
- Manage incidents and service requests using ServiceNow or similar ITSM platforms.
- Coordinate with telecom carriers and external vendors to resolve escalations.
- Use Microsoft Excel to analyze usage reports, identify zero-use lines, and support cost optimization.
- Maintain SLA compliance and accurate service records.
Required Skills
- 1–3 years of experience in IT support, service desk, or mobility administration.
- Working knowledge of MaaS360 or similar MDM tools.
- Experience with ServiceNow or other ITSM platforms.
- Proficiency in Microsoft Excel and Word.
- Strong troubleshooting, communication, and customer service skills.
- Willingness to work the complete US night shift.